OUR 10 Year PROTECTION PLAN

This Extended Protection Plan is Administered by Jolie Home Decor & Furniture and, when  added  to your  furniture  purchase, is effective for a period  of  10  years  from  the  date  of  delivery  or  pick  up.  It  is  an  agreement  between  Jolie  Home  &  YOU,  the  Purchaser,  and  is  subject  to  compliance  with  the  provisions  here  of  &  the exclusions  set  out  below.  THIS IS NOT A CLEANING SERVICE, but a Protection Plan for Accidental stains & damage for furniture.  

It  represents  the  entire  agreement  between  the  parties. No  representation,  promise  or  condition  not  contained  herein  shall  modify  these  terms.

OBLIGATIONS  OF  FURNITURE  OWNER  FOR  ITEMS  COVERED  BY  THIS  PLAN

Your will  be  obligated  to  provide  your  original sales bill number,  with  proof  of  the  10  yr  Protection  Plan  purchase  on  set  sales  bill. Your  current  contact info will also be required to move forward with a claim. Failure to provide this to Jolie Home could result in the denial of your claim.

Jolie Home  will not be responsible for reporting stains or issues with your product that may be covered by the plan. Inquiries on how to treat or clean stains or accidents are best directed to Jolie Home's Service Team. Jolie Home will also not be liable for denied claims, should you not report the issue to Jolie Home in the required 14 day time frame. 

Jolie Home's 10 year Protection Plan covers many stains & accidental issues, but DOES NOT COVER HUMAN &/OR PET ABUSE,  or  regular  wear  from  every  day  use.  You The Purchaser will  still  be  responsible  for  regular  maintenance o f your  furniture  IE.  vacuuming  of fabrics,  cleaning regular dirt build up from regular household use on fabrics & leathers, conditioning leather  & wiping wood  tops  clean  with  water  when  spilled  on. 

SECTION  1  :  COVERAGE  FOR  UPHOLSTERY  -  In  the  event  that  the  Plan  Covered  furniture  in  fabric,  full  or  top  grain  leather,  leather  look,  bi-cast,  bonded  or  vinyl  leather  becomes  accidentally  stained  by  the  specified  items  named,  Jolie  Home  agrees  to  provide  the  Plan  Services  outlined  in  SECTION  3  with  respect  to  the  stained  or  damaged  area.

SECTION  2  :  COVERAGE  FOR  MOTION  COMPONENTS  -  In  the  event  that  the  covered  product  is  a  motion  &/or  Power  motion  product, and  experiences  a  mechanical  or  electrical  failure,  Jolie  Home  agrees  to  provide  the  plan  services  outlined  in  SECTION 4  to restore  the  Covered  product  to  normal  operating  condition.  This  covers  motors,  gear  units/pistons,  control  modules,  transformers  (backup  batteries  excluded),  switches,  remotes,  massage  units,  heat  units  &  wiring  connectors.  This  coverage  is  limited  to  Manufacturer’s  Guidelines  and  starts  the  date  of delivery/pick up.

SECTION  3  :  AVAILABLE  PLAN  SERVICES  -  The  following  Plan  Services  will  be  provided  by  Jolie  Home  for  your  Covered  Product under  this Protection  Plan:

A)  You  may  request  a  free  Professional  stain  removal  &/or  repair  advice  by  Contacting  Jolie  Home  at  613-384-1800  during  normal  business  hours.  You  may  also  submit  a  Request  for  Service  through  the  Contact  section  of  this  website .  We  may  request  photos  or  images  of  the  stain/damage  area  to  assist  in  assessing  your  request  for  service;  and  we  may,  at  our  opinion,  deliver  cleaning  solution  to  you  to  assist  with  removing  the  stain;

B)  If the  accidental  damage/stain  requires,  Jolie  Home  will  arrange  to  have  the  covered  product  serviced  at  your  location  by  a  local  professional  technician  at  no  charge  to  you;

C)  If  the  technician  determines  that  stain  removal  or  damage  repair  must  be  made  away  from  your  location,  the  covered  product  will  be  removed,  cleaned  or repaired  &  returned  to  your  home  at  no  additional  charge  to  you  within  50  km  from  the  store;

D)  If  the  technician  cannot  remove  the  stain  or  accidental  damage,  Jolie  Home  will  replace  the  damaged  portion,   subject  to the  availability  or  materials  &/or  replacement  items;

E)  If  the  replacement  items  o r materials  are  not  available,  or  the  accidental  damage  or  mechanical  or  electrical  failure  to  the  covered  product  cannot  be repaired,  Jolie  Home  agrees  to  EXCHANGE the covered  product  with  a  similar  item  of  comparable  value  of  the  ORIGINAL  PURCHASE  PRICE  (excluding taxes) .  REPLACEMENT applies  to  only  covered products  and  not  items  purchased  at  the  same  time  as the  covered  product. The Owner  (you)  shall  provide  Jolie  Home  with  your  ORIGINAL  SALES  RECEIPT  PRIOR  TO  obtaining  approval  to  exchange  the covered  product.  The  original  product must  be  returned  to  Jolie  Home.  The  covered  product’s  PURCHASE  PRICE  (excluding  taxes)  will be  issued as a STORE CREDIT at Jolie  Home.

F)  Jolie  Home  is  not  responsible  for variations  in  dye lot of  any  materials, replacement  items  or  products.

G)  With  the  replacement  of  any covered  product,  the  obligations of  Jolie  Home  under  this  Protection  Plan  for  further  replacement  will have  been fulfilled  & no  further  services  will  be provided.

SECTION  4  :  REGISTRATION  & ELIGIBILITY  - To  be  eligible for Plan Services,  this  Protection  Plan  is  NOT TRANSFERABLE.  It  is limited to the covered  product’s  ORIGINAL  OWNER  ONLY, within  CANADA.

To  obtain Plan  Services  - CLAIMS  MUST  BE  MADE  TO  JOLIE HOME WITHIN  14  DAYS  of  the  accidental  stain/damage to  the  covered  product.  Claims will  only  be  considered  by  Jolie  Home  subject  to  the  following:

1.  Covered products  are  delivered  to  the  Owner  soil  free  &  without  stains,  flaws, tears,  rips,  scratches  or  any other damage;

2. Cleaning or  stained  area  or  repair  of  the Covered product is performed  only  as  directed by Jolie  Home.

ELIGIBLE  FOR  COVERAGE  UNDER THIS  PLAN:

Household food & drink stains

Accidental  rips , tears  or  burns

Pen ink  & crayon

cosmetics &  nail  polish

Household  grease

Power  Motion  Furniture

IN  HOME  SERVICE  FEES

PLAN  EXCLUSIONS   - Requests for Plan  services  cannot  be  accepted  by  Jolie  Home for the following:

A)  Any item NOT  specified  as  Covered  products by this plan;

B)  Failure to  comply  with  the Manufacturer’s  instructions  for use,  cleaning  or  regular   maintenance  of the Covered product;

C)  Abuse  or misuse of the Covered product;

D) Damage resulting from improper use,  physical damage, improper  installation, moisture,  liquid  spills  into  motors  or mechanics , lightning, power  failures  &/or power surges;

E) Regular Wear  & Tear  caused by repeated use, accumulated soiling, build up of perspiration  &  bodily  or  hair  oils, mold, mildew, fading,  or any  other colour  variation,  or  odors o f any kind;

F)  Natural markings or characteristics  in  leather  that cause appearance variations;

G)  Damage  caused by  animals abuse &  cat  urine

H) Separating  or  stretching of covering  material, seam  separation  or  deterioration  of  any  material  components;

I) Covered products  in transit  other than Jolie Home  Delivery Services;

J)  Paint, bleach,  permanent  dyes,  corrosives, acids  &  gum;

K)  Any X-coded  fabric products  made  of natural  materials such as  silk,  or virgin wool;

L)  Any unfinished  wood, ceramic,  quartz,  marble or similar products;

M)  ANY AS-IS Products  sold  at Jolie Home

N)  Covered products used  in  PUBLIC AREAS, such as rental properties  or commercial use;

O)  Damage  covered  by the  manufacturer  warranty,  other  protection/service plans  or insurance  programs;

P)  Acts  of GOD,  fraud, intentional acts, war,  or hostilities of  any  kind if  arising  from illegal  activity.

Q)  Surface  scratches  on  wood  from  regular  household  use

The NEW 10  YEAR  PLAN  is  only  applicable  to  purchased  plans  effective  September  1,  2023  and  onward.  Previous  5  Year  Plans  will  be  honoured  until  their  end  date  of  5  years  From  the  date  of  delivery.  Identical  Eligibility,  accidental  stains  &  exclusions  apply  regardless  of  Plan  time.

NOTE  TO  OWNER

Th e Maxim um coverage liability  of  this Protection Plan   shall not exceed  the original purchase price of  the covered product (s).  The Owner  (you) will   be required to  cooperate  reasonably  with Jolie Home in  its efforts  to  provide  the services  under this  Protection  Plan.  Any provision  contained herein which is found  to  be contrary to any  local law  shall  be deemed  null  & void;  however  the remaining provisions  shall  continue  in  full  force  &  effect.  By  purchasing the plan,  the Owner agrees  that the obligations provided  in  this  agreement shall constitute  the full &  only remmities  for  any failure of the  Jolie Home  Product or service  to  function  as warranted.  In  no  event  shall  the Owner  have any other  remedy  at law  or  equity for  any direct or indirect consequences  of failure of  the Jolie Home  product  or service  to perform.

QUESTIONS? 1-613-384-1800  to  speak  with  someone directly.